In a one-of-a-kind incident, a Gujarat consumer court ordered a clothing retail store to pay Rs 1,500 as compensation to a customer, who it charged Rs 10 for a bag paper transport.
In addition, the court also ordered the retailer to return Rs 10, which he charged for the carrying bag with 8% interest. President JJ Pandya of the Consumer Disputes Redressal Commission (rural Ahmedabad) issued the order on June 29, which was only made available yesterday. The order was made on the basis of a complaint lodged by a certain Maulin Fadia.
Out of the compensation of Rs 1,500, the retailer was ordered to pay Rs 1,000 for mental harassment and Rs 500 for court costs.
The court ordered the retailer to pay compensation to the plaintiff within 30 days of issuance of the order.
According to the complainant, he had purchased items worth 2,486 rupees from a store of a national retail brand and was surprised to find that he was charged 10 rupees for the bag, on which information about the different branches of the brand were printed.
The complainant felt that he had been wrongly billed for the paper bag and therefore went to the consumer forum to ask the retailer to pay him Rs 25,000 for bullying and an additional Rs 25,000 to be deposited into the fund. consumer protection.
The retailer argued that consumers are not required to purchase carrier bags, which are not free, and a notice has been placed at checkouts to make this clear.
To this, counsel for the complainant said the notice was not there when the purchase was made and could have been placed later.
(With PTI inputs)