Clothing retailer Tiger Mist pays fines for allegedly misleading consumers about return rights

Online clothing brand and retailer A&S Labels Pty Ltd (trading as Tiger Mist) has paid fines of $26,640 after the ACCC issued it two infringement notices for allegedly misleading consumers about their right to return defective items.

Tiger Mist stated on its website between at least November 2021 and February 2022 that consumers could only return a defective item by contacting Tiger Mist within 30 days of receiving their order and that the product must be returned in its original condition. original package. Both infringement notices were issued in connection with statements made on the Returns page of the Tiger Mist website on February 21, 2022.

“Under Australian consumer law, a consumer’s right to a remedy for a faulty product is not limited to a specific period of time, and consumers do not need to return the faulty product within original packaging for refund, replacement or repair,” said ACCC Commissioner Liza Carver.

Tiger Mist typically targets younger consumers through social media posts.

“The ACCC was concerned that the representations of Tiger Mist may have misled some consumers into believing they had no right to return a defective product when that was not the case,” said Mrs Carver.

The first statement on the Tiger Mist website returns page was:

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Anne G. Cash